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How to Activate KCB Mobile Banking

KCB mobile banking offers convenience by allowing customers to perform various transactions such as paying utility bills, borrowing loans, purchasing airtime, and sending money. Follow these steps to activate KCB mobile banking.


Activation via KCB App

For Android Devices

  1. Download the App: Install the KCB App from the Google Play Store.
  2. Launch the App: Open the app and follow the prompts. Enter the mobile number registered with KCB and your KCB mobile banking PIN.
  3. Allow Permissions: Grant the app permission to manage phone calls.
  4. Receive Activation Code: A security activation code will be sent to your registered number.
  5. Authenticate Automatically: Allow the app to read notifications to authenticate your mobile number.
  6. Complete Activation: Once authenticated, the app is activated, and you can start transacting.

For iOS Devices

  1. Download the App: Install the KCB App from the App Store.
  2. Follow Prompts: Enter your registered mobile number and mobile banking PIN.
  3. Dial *522#:
    • Go to My Account and select Activate iPhone App.
  4. Receive Activation Code: An SMS with an activation code will be sent.
  5. Enter the Code: Input the activation code into the app.
  6. Complete Activation: Your app will be activated and ready for transactions.

*Activation via 522#

  1. Dial *522#.
  2. Select My Account and choose Activate Mobile Banking.
  3. Set a 4-digit PIN and re-enter it to confirm.
  4. Accept the terms and conditions.
  5. Validate and submit your activation request.
  6. Your mobile banking will be successfully activated. Use the PIN you set to start transacting.

Alternative Activation at a KCB Branch

  1. Visit the nearest KCB branch and request mobile banking setup.
  2. You’ll receive an SMS to activate your mobile banking.
  3. Follow the *522# process to set up your PIN and complete activation.

KCB Contacts

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