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Detailed M-PESA Tariff Schedule

M-PESA Charges

Customers incur charges based on the transaction amount and type, whether sending or withdrawing money. Below are the M-PESA tariffs.

Transaction Range (KSH)

Amount (KSH)Transaction Type & Customer Charges (KSH)
Transfer to M-PESA Users, Pochi La Biashara, and Business Till
MinMax
149
50100
101500
5011,000
1,0011,500
1,5012,500
2,5013,500
3,5015,000
5,0017,500
7,50110,000
10,00115,000
15,00120,000
20,00135,000
35,00150,000
50,001250,000

ATM Withdrawal Tariff

Amount (KSH)Charge (KSH)
2002,500
2,5015,000
5,00110,000
10,00135,000

Other Transactions

DescriptionCharge (KSH)
All DepositsFREE
M-PESA RegistrationFREE
Buying Airtime through M-PESAFREE
M-PESA Balance EnquiryFREE
Change M-PESA PINFREE

Notes:

  • Maximum account balance is Kshs 500,000.
  • Maximum daily transaction value is Kshs 500,000.
  • Maximum amount per transaction is Kshs 250,000.
  • Minimum withdrawal amount at an M-PESA agent outlet is Kshs 50.
  • To initiate an M-PESA self-reversal, send the transaction confirmation to 456.
  • Direct deposits into another M-PESA customer’s account at agent outlets are not allowed.
  • For registration at agent outlets, only Kenyan Passports and National IDs are accepted. Foreign Passports, Military IDs, and Foreigner Certificates can only be registered at Safaricom Shops and Care Desks.
  • For deposits and withdrawals, valid documentation includes Kenyan Passports, National IDs, Foreign Passports, Military IDs, and Foreigner Certificates.
  • For inquiries, complaints, feedback, or support, contact customer support by dialing 100 for PrePay customers or 200 for PostPay.

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