Here’s a guide on how to reset your MCo-op Cash PIN, which is Cooperative Bank’s mobile banking platform. It enables users to perform various banking, money transfer, and payment services from their mobile phones. The PIN can be reset either via the MCo-op Cash App or using USSD.
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Requirements for Resetting MCo-op Cash PIN
- Your National ID or Passport Number (the one used to open your Co-op accounts).
- The Safaricom number used for registering MCo-op Cash.
How to Reset MCo-op Cash PIN Using USSD
- *Dial 667# on your mobile phone.
- Reply with 1 if you have forgotten your PIN.
- Accept the terms and conditions by replying with 1.
- Enter your National ID or Passport Number.
- Choose your preferred option:
- Call the Contact Centre at 0703 027 000.
- Reset via security questions (if chosen, answer the questions).
- Enter your preferred 4-digit PIN.
- Confirm your PIN by entering it again.
How to Reset MCo-op Cash PIN Through the MCo-op Cash App
- Open the MCo-op Cash App.
- Select forgot PIN.
- Enter your National ID number and phone number.
- Input your date of birth and email address.
- Enter the OTP sent to your phone.
- Answer security questions and select the security image set during onboarding.
- Enter your preferred 4-digit PIN and confirm it.
How to Reset the App/Web Password Using USSD
- *Dial 667# and log in to MCo-op Cash.
- Select option 98: More.
- Select option 12: Self-service.
- Select option 4: Online banking.
- Choose Reset my password.
Cooperative Bank Contacts:
- Phone: 020 277 6000 / 0703 027 000
- Email: [email protected]
By following these steps, you can reset your MCo-op Cash PIN at any time. There is no charge for resetting your PIN, and you can do it as many times as needed.
